Awesome customer service. He asked us to talk Mr. Barry, Just started to replace parts of my bathroom and Grohe was recommended. Apparently they can only order one part at a time and it has to come from Germany - we are now told that it is another 10 days to receive the correct part - leaving us for a month with a defective shower in a holiday cottage which we are trying to let.Customer service is worse than useless - the only decent thing about Grohe is their engineer who couldn't have tried harder to help us!Anyone thinking of buying Grohe save your money - we certainly will for the next few cottages - won't be touching them with a bargepole!Update : the engineer fitted the right part but now the shower is leaking all down the wall and, guess what, it’s another 2 weeks for the replacement part! With headquarters located in Dusseldorf, Germany, Grohe also has a presence in over 130 other countries, and they put classic German engineering to good use.  With the latest technology, they know what features work, and how to make them work.  The people in the company responsible for this aspect are called “Masters of Technology”, and they are indeed masters.  They are on the cutting edge of technology, often crossing over into “inventor” territory.  They boast 140 years of being “Masters in Technology”. Grohe Eurodisc (Faucet / Tap Mixer): 3.7 out of 5 stars from 3 genuine reviews on Australia's largest opinion site We love the faucet and did not want to replace it. About once a year the faucet leaks while turned off. In the kitchen we used a KWC "Eve" mixer and paid about $1,600 (reduced from $2,000) so when you look at that, the Grohe option is not so much for great quality. Now the picture began. Unbelievable. A kitchen tap is the most heavily used in the house, so it’s worth buying reasonable quality. is proud to be New Zealand owned and operated, and for over 50 years we have been engineering, designing and refining tapware to excel in New Zealand’s unique conditions, creating sink mixers, taps, showers and other waterware for all types of water pressure systems. This activity is sometimes frustrating, and people often leave the water running to avoid going through it again. Shop with Afterpay on eligible items. Customers have had trouble with installation caused by the instructions not being descriptive enough. Suitable for mains pressure. Unfaltering in its execution, this transition unites these three components in a refreshing way. I've tried to call Grohe about the failure of a kitchen faucet that was installed by the original homeowner (so not covered by the limited lifetime warranty) and a missing part in a new Grohe faucet, but the wait times were so long I decided to email the company. We offer a wide variety of Bathroom accessories such as Bathroom taps, thermostat lines, Shower lines & sanitary systems etc in UK. It hurts to pay that much but 6 years on and they are as smooth as day 1 and have never leaked a drop of water. Grohe: Bathroom Products: Bathroom Taps, Showers & Sanitary Systems in UK that bring luxury and style to your bathroom. Then Mr. Srivastav asked us to give some time for confirmation. Now nobody either Mr. MISHRA OR MR.SRIVASTAV pics our phone. They refused to replace the faucet saying that it was wear and tear and after 18 years it would not be covered. Coronavirus (COVID-19) Status: ... Grohe has been leading the way in kitchen tap technology, quality and design for decades now, and over the past 10 years alone they have racked up well in excess of 200 awards for design and innovation. ?Firstly, it is completely impossibly to reach them by phone, I probably tried calling them a dozen times (at different times and on different days), but after 45 min on hold the call just hands up! They didn't call me to discuss. James (construction and plumbing for 43 years). Exceptional quality. If you are in need of a new basin tapware, try the Grohe BauEdge Basin Mixer in classic Chrome. They assumed that was the problem -so I called them.Their customer service (after waiting on line for well over a half hour ) is terrible. Please note: to login or register, you are directed to the GROHE Login page. Everything at GROHE comes with a seal of exceptional quality. In terms of quality/style I think we've narrowed our choice of tapware (bathrooms/laundry/kitchen) down to Hansgrohe or Methven - keen to hear opinions on the various pro's/con's. What kind of nonsense is this? All our products’ components, ease of operation and perfect looks have to withstand numerous endurance tests – the toughest in the industry – and pass with flying colours before the products leave our premises. It should be noted that this model has an advertised 1.7 gallons per minute flow rate and that the decrease in flow actually saves water (which can save money as well).  When considering this product, the exchange between flow and conservation should definitely be taken into consideration. If you continue your visit, we’ll assume that you are happy to receive all cookies. Never been touched or moved in any way since install. The characters and numbers are spaced, but if you try to space them, they won't fit. With all of their products backed by a limited lifetime warranty, you can rest assured that you are covered for any malfunctions.  You may not ever find yourself needing to use this warranty, as the company boasts that their faucets actually last a lifetime. Being original owner and having receipt I contacted Grohe for coverage under limited lifetime warranty. It was very hard to come across the cons of this faucet.  Believe it or not, there are no reports of problems with this faucet.  This left Faucet Mag editors stunned.  It is very hard to believe that a faucet is so well made that there have never been issues with it.  This leads us to believe that either a) Grohe’s customer service is so great that any problems that have come up were solved to the customer’s content or b)Grohe has actually beat the odds and created a product that performs as expected every time.  Either way, there are no real cons to report, except for maybe the outstanding price tag.  But hey, if it works this well, it may be worth it! All rights reserved. We are constructing a 5 star hotel with 94 rooms. For which we had finalised our deal with UP sales representative Mr. Onkarnath Mishra. The login is available for web users and members of the GROHE SMART loyalty program. © 2015-2020 Faucet Mag. Suggested/offered sending me a replacement cartridge. I filled out the warranty info online and was told to send it back (no RMA /RGA for tracing purposes??) The company doesn't care to hear from customers who have a problem with its products. Grohe Pacific Pte Ltd. We use cookies to ensure that we give you the best user experience on our website. About once every week or two. Hi Pamela. For rest ordered items we ask to dealer for the delivery date. One button two perks – saving water and saving re-adjustment of temperature. Equip your bathroom with the ultimate in pared-back, effortlessly elegant style with the GROHE Atrio collection of brassware. We have used our Grohe shower handset for more than ten years. It is reported that the hose works well and stays in place when not in use.  This faucet features the Starlight Finish and SilkMove ceramic cartridge that gives it a polished look and feels.  If you fancy yourself an amateur chef and pine after the professionals, consider bringing this faucet into your own kitchen to bridge the gap. TERRIBLE. Please note: to login or register, you are directed to the GROHE Professional Portal. I contacted the company and they did not respond. About GROHE, Career at GROHE, GROHE Newsroom, GROHE in your country User #352615 1683 posts. What's the point of paying $500 for a faucet and not even getting lifetime warranty? Shop our wide range of Grohe products online Designed to be an icon of elegance and precision, every line in the GROHE Atrio collection has been carefully considered to create a powerful statement that will never go out of style. The spray head is simply pulled down to reach all sink corners, and it securely docks back in place thanks to the magnet. Is this how Grohe now treats their long time customers ? Alira is the ideal choice for a hard-working kitchen.Made from GROHE RealSteel - a professional grade, 18/10 stainless steel with inherent antibacterial properties - Alira introduces this hygienic and durable finish to the domestic kitchen. I called Grohe and was told that most likely the leak from the faucet was caused by a defective cartridge. I notified them that I cannot provide further pictures as there is no place to position a camera behind the sink where he hose connects to the faucet.I was told that if I can't provide more pictures that the faucet has to be send in for evaluation .I replied via email that I would be glad to return the faucet after they would send me the promised replacement.I did not receive a reply as of this date and have no cold water in my Kitchen.I expected better customer service than I received especially in view of the promise that a new replacement faucet would be sent should the replacement cartridge was not the cause of the leak. She took my information and sent the part to me when the shipment arrived. GROHE kitchen taps fuse the latest designs with a host of features that bring real benefits to your kitchen. GROHE Product Reviews By leaving a review online, you allow us to collect valuable feedback which we can use during our stages of research and develop to improve our products. RUDE CUSTOMER SERVICE, WHY ARE THEY EVEN IN BUSINESS? Two years ago I purchased a Grohe Ladylux3 Cafe Pull out kitchen faucet Model #32298SD1. If you continue your visit, we’ll assume that you are happy to receive all cookies. We didn't think too much about it because it was hard to see with our granite top color and just would wipe it up. With all of the cool features of its more expensive cousins, this faucet … Well, not people who own Ladylux because it has a pause button. Shop today! Whirlpool Enthusiast reference: The faucet worked fine for about two years until one morning when I noticed a huge flood coming from the cabinet under the faucet. As with all GROHE single-lever mixers, the wide operating angle of the lever handle is perfectly engineered for optimal user comfort across the collection of basin, bath and bidet faucets and shower mixers. The have always been very nice and helpful by sending out all the parts I need no questions. For over $300 I expected much more.I’ll never recommend or purchase another Grohe product. There also nobody replied our goods status.Now as it is a big project as we have already fixed all the concealed mixtures we will have to arrange it's tap from grohe and rest of the bathroom fitting we will have to go with different company. This is why I never trust reviews. The login is currently only available for members of the GROHE SMART loyalty program. Yesterday the engineer drove over 3 hours to bring it to us - it was the wrong part!!! Appalling service. Caroma products are known for the minimalism of form and reliability. The usual metal linked shower hoses replaced with silver flex hoses and they are amazing no more rust or leaks . 2. House of Rohl finds the most exquisite kitchen and bath fixtures around the world. still , a mess. In addition I've had to repair my drywall twice, mold problem, paint, etc.Never buy Grohe. For the professional functionality without an industrial look, the Concetto is a nice pull-down faucet that has a lot of the same features as the K7.  It also has a smaller price tag, which is always a bonus.  All in all, we hope these Grohe faucet reviews leave you with a clear picture of Grohe and the faucets they offer. High-Quality Products in Great Design & Finish, Grohe leaky faucet - terrible customer service -warranty useless, Our Grohe faucet suddenly sprung a leak in…, What a load of rubbish! We were fortunate that a bucket under the sink caught a lot of it. Typical German efficiency and design I am now a fan and soon all my bathrooms and utilities will have Grohe items and the usual installed Chinese rubbish thrown out. I finally checked under the sink and it was totally wet. They "tested" it - while running the water - no leaks. Really pleased. All free and out of warranty. Product Description. I have been trying to contact both the warranty & customer service departments for 2 months now to get a defective spray head for an Alira 32-999, brushed nickle finish faucet replaced. Any time I try to log in I get the "incorrect password" message, when I click on "forgot password" I receive an email to reset the password, however upon clicking on the link I receive the message "something went wrong please try again"... What does that even mean! We were looking at Grohe tapware as the brand comes highly recommended on Whirlpool. 15 year warranty. This faucet enables your sink to be as easy to use and productive as the one you would find in a top- of- the- line kitchen at your favorite restaurant.  It packs all of the professional punch into a more compact form, so as not to seem out- of- place in your home.  Consumers report that this faucet is extremely easy to install, and can be installed in about ten minutes even by the most inexperienced plumber (this could mean you!). This faucet also features Grohe’s quick installation system, which leads to free your inner do- it- yourself.    The solid brass construction allows this faucet to be beautifully formed, and also durable and safe, as brass will not leach harmful substances in your water.  The 360-degree swivel allows you to install it with the lever either on the left or the right according to preference.  Consumers also raved about the quality and craftsmanship of this faucet.  Some were impressed with the stainless steel braided hose, which is more durable and lasts longer than plastic or cloth ones. emails and never get an answer beyond an automated thing saying my email was received. Caroma . Very rude and non responsive! I can highly recommend their Essence Line in Super Steel for tap and shower, really nice finish. It's easy to use lever handle a great addition to any modern bathroom with 15 years warranty for domestic use. This article contains affiliate links. When the hose finally gave out, I purchased a domestic replacement. !Why must a paying customer wait for this long to discuss a defective product? Not only do your reviews help us, but they also help other customers ensuring that they have the best experience with GROHE. GROHE’s new FootControl faucets can be turned on and off with a gentle tap of your foot on the base unit, leaving your hands free and your faucet spotless at all times. I had kitchen Elberon single handle faucet installed by a professional plumber in April/2017. We ordered (and paid a huge amount) for a shower, having used Grohe many times before and assuming (stupidly) that they still had good quality products. Ps thank you grohe for saying you have passed onto customer service - any idea when, or if, they might bother contacting us? I’ve installed it all and choose Grohe as my personal fixtures. This faucet is easy to use, ergonomic, and has lots of cool features. Not only did I wait this long, no one ever came on the phone. There were a lot of complaints about this model.  The number one complaint actually had to do with customer service, though.  Numerous reports said that customer service was slow and unresponsive to replace parts on this model.  Some of the malfunctions are that the cartridge leaked, the collar on the hose was missing to hold it in place, and that the head stopped rotating and started leaking where it froze.  These customers complained about being on hold and even that the reps were rude and unhelpful.  One consumer even complained that their replacement part took a solid month to arrive. Overall, Grohe is a great company with high standards.  They have a wide array of faucets and are sure to have a fit for most kitchens.  Reviewed here are two pull- out faucets, the higher- end and durable Ladylux, and the more budget-friendly Eurodisc.  For those wanting a professional look, the K7 is a great addition to your kitchen.  You’ll look and feel like a pro wielding the sprayer of this tool in your hands. 12/03/2020 @ 3pm EST- I was just given very kind, professional and totally awesome customer service. Exciting designs are matched by exceptional product features, to make sure that every second you spend at the kitchen sink is a joy, rather than a chore. Above the standard, the Grohe Ladylux faucet offers three spray functions. Good job grohe, you just lost a huge account from a hotel developer. Grohe 32298003 Ladylux L2 Kitchen Faucet, Pfister Faucet Reviews – (Buying Guide 2021), Danze Faucet Reviews – (Buying Guide 2021), Kingston Brass Faucet Reviews – (Buying Guide 2021), Delta Touch Faucet Reviews – (Buying Guide 2021), Waterstone Faucet Reviews – (Buying Guide 2021), Moen Faucet Reviews – (Buying Guide 2021), Kohler Faucet Reviews – (Buying Guide 2021), Grohe Faucet Reviews – (Buying Guide 2021), Brizo Kitchen Faucet Reviews – (Buying Guide 2021), Glacier Bay Faucet Reviews – (Buying Guide 2021), Aquasource Faucet Reviews – (Buying Guide 2021), Vigo Faucet Reviews – (Detailed Buying Guide 2021), Kraus Faucet Reviews – (Buying Guide 2021), Hansgrohe Faucet Reviews – (Buying Guide 2021), Grohe StarLight/ SuperSteel Infinity Finish, A pause button allows you to simply pause the water and not have to turn it off. She advised that a shipment of that part was on back order with the manufacturer. For enhanced comfort and smooth handling of the tap, the design also benefits from GROHE SilkMove technology. Product Reviews- Service - Grohe. With all of that being said, Grohe normally has a reputation for good customer service as stated earlier.  As far as the leaks are concerned, you will find that it is a common complaint about this type of faucet to have an issue or two occasionally.  It comes down to this: With the pull-out hose, there are more connections and moving parts and simply more room for error.  If you really want the feature of a pull- out faucet, just keep this in mind.

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